Data controller
Pursuant to Law No. 6698 on the Protection of Personal Data ("KVKK"), your personal data is processed by Elit Restorasyon İnşaat Taahhüt Sanayi ve Ticaret Anonim Şirketi (the "Company") as the data controller, within the scope described below.
- Address: Avsallar Mahallesi, Zafer Cad. Eski konut No:11 Alanya/Antalya
- Email: [email protected]
- Phone: 0242 344 80 07
- Website: www.alanyamermersilim.com
This notice covers people who visit our website, request a quote or service, receive services from us, or contact us via the contact form, email, phone or WhatsApp. For job applicants, a separate Job Applicant Privacy Notice applies.
Personal data processed
| Data category | Examples |
|---|---|
| Identity | First and last name; Turkish ID number where required for invoicing |
| Contact | Email address, phone number, service address and billing address |
| Customer transactions | Quote and service requests, site survey notes, job and invoice records, requests and complaints, customer reviews |
| Finance | Invoice and payment information; for corporate customers, tax office and tax number (your card details are not stored by our Company) |
| Transaction security | IP address, browser and device information, form submission records |
| Visual records | Photos of the floor / area that you send for a quote; photos taken before and after the job (may be published as references with your permission) |
| Marketing | Commercial electronic message consents, cookie preferences, and site usage statistics if consent is given |
Purposes of processing
- Receiving quotation and service requests, and scheduling site surveys and appointments,
- Performing the service and carrying out invoicing and warranty processes,
- Responding to your quotation, information, and support requests; following up on requests and complaints,
- Sending appointment and job notifications by e-mail, SMS, or phone,
- Fulfilling obligations arising from legislation (tax, commercial, consumer, and e-commerce legislation) and providing information to authorized institutions,
- Ensuring information security and preventing misuse and fraud,
- Sending campaigns and announcements if you give your consent, and measuring site usage in order to improve it.
Collection method and legal grounds
Your personal data is collected through the contact, quotation, and service request forms on our website, cookies, email, telephone, WhatsApp, and face-to-face meetings, by automatic or partially automatic means.
Data is processed on the basis of the following legal grounds listed in Article 5 of the KVKK (Turkish Personal Data Protection Law):
- It is directly related to the conclusion or performance of a contract (service agreement),
- It is mandatory for the Company to fulfill its legal obligations (invoices, commercial books, internet traffic records),
- It is expressly provided for in the law,
- It is mandatory for the establishment, exercise, or protection of a right,
- The legitimate interests of the Company, provided that they do not harm your fundamental rights and freedoms (service quality, information security),
- Your explicit consent for processing activities falling outside the above (e.g. analytics and marketing cookies, commercial electronic messages) — see Explicit Consent Statement.
Transfer of personal data
Your personal data may be transferred to the following groups of recipients, limited to the purposes stated above and to the extent necessary:
- Banks that process your payment,
- Electronic invoice / e-archive service providers, as well as our certified public accountants and legal advisors,
- IT companies that provide hosting, e-mail and SMS delivery services for our website,
- Authorized public institutions and organizations and judicial authorities, upon their request.
Transfer abroad
Our website is hosted on servers located in Turkey. Certain services that are used only if you give your explicit consent or choose to use them yourself (such as Google Analytics for measuring site usage, and the videos and map embedded in our pages) may result in data being transferred to servers abroad. These transfers are carried out in accordance with the conditions set out in Article 9 of the KVKK (Turkish Personal Data Protection Law).
Your Rights
By applying to our Company pursuant to Article 11 of the KVKK, you may:
- learn whether your personal data is being processed and, if so, request information about it,
- learn the purpose of processing and whether the data is used in accordance with that purpose,
- know the third parties to whom your data is transferred, either domestically or abroad,
- request correction if they have been processed incompletely or incorrectly,
- request deletion or destruction under the conditions set out in Article 7 of the KVKK (Turkish Personal Data Protection Law),
- request that correction, deletion and destruction operations be notified to third parties to whom the data has been transferred,
- object to any outcome against you that results from the exclusive analysis of your data by automated systems,
- request compensation for damages if you suffer harm due to unlawful processing of your data
.
How to apply
You may submit your requests regarding your rights in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller;
- in person or through a notary, by a petition with a wet signature, to the address Avsallar Mahallesi, Zafer Cad. Eski konut No:11 Alanya/Antalya,
- to [email protected] via registered electronic mail (KEP), secure electronic signature or mobile signature, or from your e-mail address registered with our Company
You must include information identifying you and your request clearly in your application; if you wish, you may Data Controller Application Form use the document. Applications are concluded free of charge within 30 days at the latest, depending on their nature; if the process requires an additional cost, the tariff determined by the Personal Data Protection Board may be applied.
How long your data is stored Personal Data Retention and Destruction Policy is explained on the page, and cookies are explained on the page Cookie Policy .
